Your Questions Answered

What is superfast broadband, fibre broadband, FTTP and FTTC?

Superfast broadband is the next generation of broadband, providing a faster and more reliable service. Superfast broadband delivers speeds of up to 330Mbps, compared with traditional, ADSL broadband, which in Cornwall averages at around 5-6 Mbps. Superfast broadband is 'superfast' thanks to fibre-optic cable which is used to deliver the service. The UK Government define superfast broadband as speeds > 24Mbps.

With FTTP (Fibre to the Premises), the fibre-optic cable runs all the way into the premises, giving very fast speeds of up to 330Mbps.

With FTTC (Fibre to the Cabinet), the fibre-optic cable runs as far as the green roadside cabinet, and your copper telephone line is then used to deliver the last leg of the service. Speeds of up to 80Mbps are possible with this service.

With FTTC, your maximum speed will depend very much on the length of your copper telephone line from the cabinet. The vast majority of lines will support a maximum  ‘superfast’ speed of > 24Mbps. You can still upgrade your service if you are further away from the cabinet and get speeds of between 2-24Mbps. Although these are not ‘superfast’ speeds by the new definition, they will provide uplift in speeds for the vast majority of premises.

The term ‘fibre broadband’, is taken to include both superfast speeds of > 24Mbps, and slower speeds that can be delivered over the network of 2-24Mbps.

Can I get fibre broadband in Cornwall?

Please refer to the Getting Connected page.

Which Industrial Estates & Business Parks are covered by fibre broadband?

A large number of Industrial Estates and Business Parks are covered by fibre broadband. Please see the list here for further information.

If you believe there are fibre enabled Industrial Estates or Business Parks not covered on this list, please email us and let us know.

What about the premises that can’t get superfast broadband?

At the end of 2017 there were c38,000 premises that could not get 30+Mbps superfast broadband, of which c16,000 were on sub-15Mbps speeds. There were about 30,000 premises that could not get 24Mbps+ superfast broadband. Please see here for details of our 2018-2020 programme, which is tackling over 7,000 of the slowest 16,000 premises..

If you can only get very slow speeds you could investigate alternative options including wireless broadband, satellite broadband and mobile broadband over 4G network - please see out Alternative Solutions page for further information.

The broadband universal service obligation (USO) will give people in the UK the right to request a decent and affordable broadband connection of at least 10Mbps download and 1Mbps upload. Under the USO, eligible homes and businesses will be able to request a connection, where the cost of building it is no more than £3,400. This right is expected to be in place by end March 2020. It is being overseen by Ofcom and you can see more information at

Which areas are covered by the new 2018 - 2020 programme?

The current Superfast Cornwall programme aims to improve speeds to over 7,000 of the slowest 16,000 premises in Cornwall. The initial areas that modelling has shown could be upgraded are shown on our Current Programme page. Detailed surveying and planning will follow and these areas will then move to the next stage provided it is financially viable to upgrade them.

Can my area be brought into the new programme and how are the areas selected?

Unfortunately it is not possible to set any priorities for individual areas. In order to reach the outputs required by the funding partners we need to upgrade as many premises as possible with the available funding. Because the rollout is modelled using this criteria, if we were to bring in additional premises, it would therefore mean that a greater number of premises would need to be removed from the programme.

Can my area be brought forward and done sooner?

Our new programme is a 3 year major infrastructure programme, and the planning, surveying and build stages will happen on a rolling basis, stretching well into 2020. Unfortunately it really is not possible to set any priorities for individual areas to be brought forward. We receive a very large number of such requests, usually with compelling reasons why they should be prioritised, and trying to take all these onboard would make the programme completely unmanageable. With such large numbers of premises, the rollout must maximise efficiencies by completing detailed planning, surveying and subsequent build across complete exchange areas.

How should a new development get connected?

There are over 2,500 new builds in Cornwall every year, and our limited funding is not expected to be able to fund superfast solutions to these. Getting services to new developments is the responsibility of the developer, and if they want to engage with Openreach to provide services they should use this link.

What are my alternatives if I am not going to be covered in the new 2018-2020 rollout?

There are a number of alternatives that you could consider if your existing speeds are insufficient. These could include satellite broadband, mobile 4G broadband, wireless links and a privately funded community fibre scheme. All these solutions are eligible for a grant through the Cornwall Council funded Superfast Cornwall Grants Scheme, provided they provide a superfast speed. Details are available on our Alternative Solutions page.

How do I find out about mobile broadband?

In some circumstances you may want to consider using a 4G (mobile) signal to provide you with broadband. Although this is not part of the Superfast Cornwall programme, the main mobile providers do have 3G and 4G services which at times provide coverage in areas beyond the fibre footprint. You can investigate coverage here

Weaker signals can be boosted by using an external antenna or a directional internal antenna such as a WiBE or EE Home Broadband Box.

Most mobile broadband packages have a data cap. If you are unsure how much data you are likely to need, there is a data calculator tool which may be useful to you.

If you require any further information please contact the Superfast Cornwall office on 01872 324991.

What is Fibre on Demand or FTTP on Demand (FOD)?

Fibre on Demand or FTTP on Demand (FOD) will allow some businesses connected to a fibre enabled cabinet to order a direct fibre to the premises (FTTP) connection. This is a premium service that will come with a significant connection charge and is likely to require a 3 year contract. Further details can be found here.

Currently Openreach have enabled the following exchanges in Cornwall for FOD: Redruth, St Agnes, Falmouth, Penryn, Bodmin, Bude, Camborne, Devoran, Hayle, Helston, Launceston, Liskeard, Newquay, Par, Penzance, St Austell, Stenalees, Truro, Threewaters and Veryan. Further exchanges could be enabled in the future, but we do not yet have the timescales for these.

FOD is a product that is available from Openreach to service providers. At present we are only aware of a few providers that are choosing to make this available to end users. These providers are Spectrum Internet, Interoute, FluidOne, Amvia & Cerberus Networks

When fibre broadband becomes available will my broadband connection speed get faster automatically?

No, fibre broadband will not just automatically switch on. To get fibre broadband in Cornwall, you'll need to first check your line (upper right side of this page) and then place an order with your chosen Internet Service Provider (ISP) – please see our 'Getting Connected' page.

There are several ISPs offering fibre broadband in Cornwall so you can shop around and choose the package that is best for you. Prices start from just £10.00 a month.

How fast is fibre broadband?

The exact fibre broadband speeds available to your premises will depend on where you live/work and how this premises is connected.

Fibre optic broadband can be delivered in two ways:

  • Fibre to the cabinet: The fibre optic cabling runs from the telephone exchange to a local cabinet, the green boxes which you may have noticed by the side of the road. Copper wires are then used to run between the cabinet and your premises. This combination of fibre optic and copper can deliver speeds of up to 80Mbps for downloads.
  • Fibre to the premises: At the cutting edge of superfast broadband technology, this is when fibre optic cable runs directly from the exchange right into your premises. Fibre to premises can deliver download speeds of up to 330Mbps.

The exact speed of your fibre broadband also depends on a number of additional factors: the length of your line from the telephone exchange or green cabinet, the line quality and the equipment and internal wiring within your premises. Superfast Cornwall is working to ensure that everyone gets as fast a speed as possible given their geographical location.

My connection seems unreliable, how do I get this looked into?

The best thing to do initially is to run some speed tests using a checker like You should try and do the tests by plugging into the router if possible, if you have to use WiFi then run the test in the same room as your wireless router. You should run several tests at different times of day, some at quieter times early morning and others at the busiest time of day in late afternoon and evening. Remember that broadband does not guarantee your fastest speed all the time, and will tend to slow down at the busiest times of day. There are some other useful tips on our Staying Superfast fact sheet that you can work through.

If it does look like your speeds are slow due to a fault with the connection, you will need to contact your service provider.

What are Mbps?

Mbps (or Mb/s) stands for Megabits per second, the way in which internet speeds are measured. One bit means one piece of basic information, and one Megabit is a million pieces of information. So, for fibre broadband customers in Cornwall, going from less than 2 Mbps to up to 330 Mbps, that's quite a leap, one which will transform the way they use the internet forever!

What is cloud computing?

Cloud computing is when software and data are no longer hosted on your computer, but remotely at a data centre, which means you can access the 'cloud' wherever and whenever you need it, and from any internet enabled device (laptops, tablets, phones etc.) Fibre broadband will allow more businesses and homes in Cornwall to take advantage of cloud computing, bringing cost and time-saving benefits, plus greater flexibility when it comes to how, when and where you access the internet.

You're probably using cloud computing already, without even realising it, through things like email accounts, Facebook, You Tube and Google Maps. Some cloud computing services are free and some are available as a pay-as you-go option.

For businesses in particular, cloud computing offers a lower cost solution, keeping technology-based capital expenditure down. Users can access the most sophisticated software and applications without having to purchase them outright.

There are a range of cloud computing services available, here are just a few examples:

  • Amazon EC2 - virtual IT
  • Google App Engine - application hosting
  • Google Apps - software as a service
  • Apple MobileMe - network storage

Other business specific applications, like CRM (Customer Relationship Management) systems, are available from a number of suppliers.

What is a virtual private network (VPN)?

A virtual private network (VPN) is a computer network that enables remote offices or individual employees to get secure access to their organisation's network. This network uses encryption and other security mechanisms to ensure only authorised users can access the network and that data cannot be intercepted.

Companies and organisations use a VPN to communicate confidentiality over the internet, sending text, voice, video or other data to remote workers, offices or partners around the globe. Fibre broadband in Cornwall means businesses can utilise a VPN, enabling greater flexibility, including home working, which can bring many benefits, in terms of productivity, cost savings and work-life balance.