Are you resident of a multi-occupancy business unit or a flat?
If you are in an apartment or office block in an FTTP enabled area, your landlord or management company will need to get in touch with Openreach to arrange for the building to be enabled. There can be extra costs associated with provisioning FTTP around the building, with additional surveying, build and disruption related to the work. Often this requires permission through associated wayleaves, and work can only progress once these wayleaves are signed.
In order to arrange for this work, the landlord or management company should contact Openreach via Fibre for apartment buildings (openreach.co.uk).
After a survey, a quotation to provide infrastructure into the building will be provided to the landlord or management company, who will then need to sign any wayleave agreements and agree on the fibre network distribution around the building. Once the work has been completed, residents will then have to contact their internet service provider to order individual service.
To find out if your building is in an FTTP area, email us