Fibre to the Premises (FTTP) ordering

Ultrafast Fibre to the Premises (FTTP), where a fibre optic cable runs all the way directly to your home or business, is the state of the art future-proofed technology that will cover about 30% of Cornwall as part of the Superfast Cornwall programme.

As the Fibre to the Premises (FTTP) footprint grows in Cornwall, the team at Superfast Cornwall have received a number of calls from people and businesses in FTTP enabled areas that are having trouble ordering. We have had reports that some service providers have told their customers that FTTP isn’t available to them. Please be aware that not all service providers offer the FTTP service. This is the choice of the service provider.

Cornwall has some of the highest FTTP coverage in the UK and we want to ensure you can order when your premises become live, so here is a short process to help you:

  • Check your line to ensure you are in an FTTP enabled area and can order (You are looking for "WBC FTTP" availability in the left column, not "FTTP on Demand").
  • If you need to change, make contact with your current service provider to let them know you would like to switch provider.
  • Make an order with your chosen provider that offers FTTP.

Please email us if you have any questions and we will try to assist.

Consumer FTTP Service Providers

Business FTTP Service Providers

Local Resellers with FTTP expertise

Are you resident of a multi-occupancy business unit or a flat? Take action now!

If you live in a multi-occupancy business unit or a flat, in an FTTP enabled area, your landlord will need to get in touch with BT to ensure that you can order. A simple form needs to be filled in to allow BT to access to the building to install the fibre cable. There is no extra cost for the install and once this has been completed, each resident or business can make their own order with a service provider.

    Follow this simple process to ensure you get connected:

    1. Email with the address of your building so we can check if it is enabled with FTTP.
    2. If your building has been enabled with FTTP then contact your landlord and ask that they fill in the form. Openreach Landlord EOI
    3. BT will make arrangements to have fibre installed to your building.
    4. Once this is complete you will be able to upgrade to ultrafast FTTP.

    To find out if your building has access to FTTP please get in touch.

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